Job Description

Would you like to work for the world’s biggest global company? Since 1969, this company has been at the forefront of cross-border express shipping, with operations in over 220 countries worldwide. Do you want to make a difference and join a company that brings people together from all over the world? Then don’t hesitate and come work with our incredible team at DHL Group. The Group’s expert in air, sea, and road freight is DHL Global Forwarding, Freight (DGFF). Since 1815, we have been the freight forwarding experts, providing clients in the majority of industries worldwide with both regular global freight services and highly tailored end-to-end transportation solutions.

Linking Individuals Enhancing Lives.

For the Contract Logistics Team, we are now seeking a driven and enthusiastic Logistics Assistant. Through efficient processing of all incoming and outgoing operations within predetermined time constraints, the selected candidate will provide the customer with full warehouse and distribution assistance, resulting in profitability, high quality standards, and customer satisfaction.

Principal Duties

• Pre-alerts and customer papers for incoming shipments should be received. If necessary, upload and update the Inbound PO with the necessary details, such as the BOE number, and promptly notify the Floor In charge.
• Create a GRN, send it to the customer with the MDN and any images (if there are any differences, such as short, excess, or damage), and close the incoming purchase order.
• For final billing, all pertinent expenses for incoming shipments must be updated in the tracker or WMS.
• Before sending the incoming task file to the finance department, team leader, or supervisor for final submission, make sure it includes all pertinent papers, chargeable services, and expenses.
• Upload (if appropriate) and add the necessary data to the Outbound Order. Assign outgoing orders, create a pick list, and provide it to the floor supervisor.For shipments going out, create a commercial invoice, packing list, delivery advice, and HSCODE summary. Obtain the customer’s packing list and invoice (per customer agreement). When required, prepare the customs paperwork and send it to the customer, forwarding agent, or GSC team for processing.
• For shipments going to certain sites, such as COO, SASO, MOH, DM, MOE, IECEE, etc., follow all inspections, certificates, legalizations, and unique procedures.
• Maintain constant communication with customer services, operations (AFRI/AFRE/OFRI/OFR/RF), and W&D, if necessary, to provide the customer with timely POD receipts and shipment status updates.After the shipment has left the warehouse, give the customer all the information pertaining to the shipment, including the airway bill number and the anticipated date of dispatch or arrival.
• For final billing, all pertinent expenses for outgoing shipments must be updated in the tracker or WMS.
• Before sending the outgoing work file to the finance department, team leader, or supervisor for final submission, make sure it includes all pertinent papers, chargeable services, and charges.
• Make sure that job files are closed on time and sent to finance for billing.
• After the shipment has left the factory, make sure the outbound orders are closed in the system.Compile the appropriate inbound and outgoing status reports, including pertinent timestamps, and any additional reports that the supervisor or client requests.
• Gather exit certificates and provide them to the CDZ staff by the deadline.
• Make sure all assigned tasks—both inbound and outbound—are completed in accordance with established KPIs and client expectations.
• Participate in daily professional development with all necessary updates.
• Set priorities for escalated issues and use the appropriate resources to guarantee that the right preventative and corrective measures are implemented.Make sure all allocated customers receive excellent customer service.
• ongoing evaluation of the allocated procedures and the implementation of any improvement plan to shorten deadlines, boost output, cut down on waste, and ultimately attain a high degree of customer satisfaction.
• Make ensuring that customers’ SWIs are set up and updated on schedule.
• In order to track the steps taken and ensure progress, make sure that operational anomalies or failures are reported to the team leader or supervisor and escalated if needed.
• Continue to collaborate effectively with both internal and external teams.
• To ensure that business is handled effectively, make sure that all practices adhere to DHL standards and procedures.

Experience, Skills, and Qualifications for the Position:

• Graduate or diploma in any field, with a preference for supply chain and freight forwarding.
• 0–2 years of experience in supply chain management, storage, distribution, or freight forwarding.
• fundamental understanding of free zone laws and regulations as well as UAE customs.
• Self-driven, creative, well-organized, sincere, and proactive.
• Effective time management.
• Strong communication abilities.
• the ability to solve problems.
• Thinking analytically.
• Knowledge of Import/Export Customs Documentation.
• knowledgeable about WMS (preferred) and MS Office (mandatory).

We provide:

• Opportunities at a multinational corporation where you may use your knowledge and abilities to further our common objectives.
• Potential for additional professional growth
• Competitive pay

DHL Global Forwarding: Why Join?

We are a part of Deutsche Post DHL, the top logistics company in the world, with operations in more than 220 nations. Go to https://www.logistics.dhl/us-en/home/careers.html to access our online career site.

Our distinguished TOP EMPLOYER designation attests to our best-in-class efforts to draw and keep talent by creating a happy work environment and supporting employees’ professional and personal growth. We will prioritize and make the development of brilliant women in our business a key component of our DGF Strategy 2025.

Our goal is to become the industry leader without a doubt. We want people to think of DGF when they think about forwarding because we have:

• The biggest worldwide network with over 30,000 enthusiastic workers
• The quickest reaction speeds and most effective procedures
• The greatest customer service and solutions

Our Vision: The Global Logistics Company.
Excellence is our mission. Just delivered.
Our goal is to improve lives by bringing people together.
Respect and results are our values.
Our objectives are to be an employer, a provider, a choice investment, and a responsible lifestyle.