Jumpstart Your Career as a Customer Care Analyst in Tokyo – Join Accuris!
If you’re fluent in Japanese and passionate about providing excellent service, this Customer Care Analyst in Tokyo position could be your next big opportunity. This remote job is perfect for someone who thrives in a fast-paced, customer-facing role and wants to support clients across Japan and the APAC region. At Accuris, we value innovation, collaboration, and excellence—and we’re searching for someone who embodies these principles.
About Accuris – Powering Engineering Innovation Worldwide
Formerly part of S&P Global’s Engineering Solutions division, Accuris became an independent company in 2023. With over 60 years of industry presence under names like IHS and IHS Markit, Accuris has been pivotal in shaping the engineering ecosystem. Our services and products—Engineering Workbench, Goldfire, Haystack, and Parts Management Solutions—support innovation in the world’s most complex sectors.
Accuris offers a dynamic work culture that blends startup agility with the stability of a global enterprise. Learn more about us: https://accuristech.com/
Detailed Job Description for Customer Care Analyst in Tokyo
Key Responsibilities in the Customer Support Role
As a Customer Care Analyst, you will be on the front lines of our Japanese and APAC support teams. Your day-to-day duties will include:
- Providing bilingual customer support (Japanese/English) via phone, email, and chat.
- Troubleshooting account access and entitlement issues.
- Assisting with basic billing, invoicing, and order placement.
- Addressing general product usage questions.
- Collaborating with Technical Support, Sales, and Product teams to ensure customer satisfaction.
- Documenting cases using Accuris’s internal support systems.
- Escalating more complex technical issues to specialized teams when needed.
Specific Responsibilities of a Customer Care Analyst
In this role, you’ll be expected to:
- Respond to a high volume of inquiries efficiently and professionally.
- Make independent decisions within clear policy frameworks.
- Build expertise in at least one core product area.
- Maintain a broad understanding of customer support operations.
- Continuously improve your product knowledge to provide best-in-class service.
Qualifications and Skills Required for the Role
Education & Experience
- Completion of secondary/high school education or equivalent.
- 1–2 years of experience in a customer care or call center role.
Language Proficiency
- Fluency in Japanese (both written and spoken) is required.
- English proficiency is a plus.
- Additional APAC language skills like Mandarin or Korean are highly desirable.
Technical & Soft Skills
- Experience in a customer support or help desk environment.
- Strong organizational skills and attention to detail.
- Problem-solving ability with a proactive mindset.
- Proficiency in Microsoft Office and web-based CRM tools.
- Familiarity with Microsoft Teams and other support software is a bonus.
Application Process and Deadlines
Ready to apply for the Customer Care Analyst in Tokyo position? Here’s how:
- Click the link below to apply directly through Accuris’s official careers page.
- Prepare your updated resume and highlight relevant language and technical skills.
- Applications are reviewed on a rolling basis—early submission is highly recommended.
👉 Apply for the Customer Care Analyst Position at Accuris
Application Tips for a Stronger Candidacy
Here are a few tips to boost your application for the Customer Care Analyst in Tokyo role:
- Tailor your resume to emphasize your Japanese language skills and customer service experience.
- Include metrics (e.g., call volume handled, resolution times) if you’ve worked in a support environment.
- Mention familiarity with CRM tools, especially if you’ve worked remotely or in global support teams.
- Showcase any experience you have dealing with APAC clients or in multilingual environments.
Why This Role Is a Great Fit
Whether you’re based in Tokyo or anywhere in Japan, this remote Customer Care Analyst position gives you the flexibility to work from home while supporting global clients. You’ll gain valuable experience working across departments, improve your product knowledge, and enhance your communication skills. Plus, you’ll be joining a company that’s committed to diversity, innovation, and growth.
Final Thoughts
If you’re ready to step into a career with real global impact, now’s the time to apply for the Customer Care Analyst in Tokyo position at Accuris. Don’t miss this opportunity to become a part of a company that empowers the next generation of engineering innovation.
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