🏢 Company Overview – Aimbridge Hospitality
Aimbridge Hospitality is a global leader in third-party hotel management, known for its high-performing teams and exceptional guest services across over 1,500 properties worldwide. At Extended Stay America Minot, we uphold Aimbridge’s values by offering every guest a warm welcome, a comfortable stay, and reliable service—all powered by dedicated professionals like our Front Desk Agents.
Our Minot location provides extended-stay accommodations with thoughtful amenities including fully equipped kitchens, high-speed Wi-Fi, and friendly service. We’re just minutes from Roosevelt Park Zoo and Dakota Territory Air Museum, offering the perfect home base for guests—and a supportive workplace for team members.
📝 Job Description: Front Desk Agent at Extended Stay America Minot
The Front Desk Agent is more than just a hotel receptionist; you are the face of our hotel, providing exceptional guest service from check-in to check-out. This critical front-line role requires strong communication, multitasking, and problem-solving skills. As the first and last point of contact for our guests, your ability to create positive experiences will directly impact guest satisfaction and hotel success.
You’ll work alongside a team of hospitality professionals and have the opportunity to grow within Aimbridge Hospitality’s career development pathways.
📌 Key Responsibilities – Guest Service and Front Desk Operations
Customer Service Excellence
- Greet guests with a warm, professional demeanor and ensure a smooth check-in/check-out process.
- Provide guests with accurate information about the hotel, amenities, and local attractions.
Communication and Coordination
- Answer calls, respond to guest inquiries, and resolve issues promptly and courteously.
- Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction.
Reservation and System Management
- Process room reservations using hotel management software.
- Maintain accurate records of guest interactions and transactions.
Problem Solving and Guest Recovery
- Evaluate guest concerns and implement effective solutions quickly.
- Escalate complex issues to management when necessary while maintaining a calm and professional approach.
Financial and Administrative Tasks
- Perform basic arithmetic functions for billing and payment processing.
- Prepare shift reports and complete assigned administrative duties accurately.
✅ Qualifications and Skills Required for Front Desk Agent Position
- Education: High school diploma or equivalent is required. Hospitality training is a plus.
- Experience: Prior experience in a hotel front desk, customer service, or similar role is preferred.
- Technical Skills:
- Familiarity with hotel management software (such as Opera, OnQ, etc.).
- Proficiency with Microsoft Office applications.
- Soft Skills:
- Excellent verbal and written communication.
- Strong organizational and multitasking abilities.
- Conflict resolution and time management skills.
🎯 Application Process and Deadlines
Applications are reviewed on a rolling basis, so early submission is encouraged. The process includes:
- Online application submission (see link below).
- Initial screening interview with HR.
- On-site or virtual interview with property management.
- Background check and onboarding.
📅 Deadline: Open until filled. Apply now to secure your opportunity to grow with Aimbridge Hospitality.
💡 Application Tips and Job Requirements Breakdown
Key Tips for Applicants:
- Tailor your resume to highlight customer service and hospitality experience.
- Showcase problem-solving examples from past roles.
- Demonstrate reliability and teamwork, especially during high-stress periods.
Summary of Core Job Requirements:
| Requirement | Preferred or Required |
|---|---|
| High School Diploma | Required |
| Hotel Front Desk Experience | Preferred |
| Microsoft Office Suite | Required |
| Hotel Software Proficiency | Preferred |
| Excellent Communication | Required |
| Problem-solving Ability | Required |
🎁 Benefits of Working with Aimbridge Hospitality
- Now Offering Daily Pay!
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Short- and Long-Term Disability
- Life and AD&D Insurance
- 401(k) Retirement Plan
- Employee Assistance Program
- Monthly employee engagement events and recognition programs
📍 Location: Extended Stay America – Minot, ND
Address: 1009 20th Avenue SE, Minot, ND 58701
Enjoy working at a hotel located near top Minot attractions like the Roosevelt Park Zoo and Dakota Square Mall. Our team enjoys a supportive environment that values hard work, collaboration, and fun.
👉 Apply Now!
Don’t miss your chance to work with Aimbridge Hospitality at Extended Stay America Minot. Be part of a company where you can grow, thrive, and contribute to an exceptional guest experience.
🔗 Click here to apply for the Front Desk Agent position
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